Our Customers' Reviews
Brandon, the manager, made my time - that is normally anxiety ridden - so smooth and relaxed. Great experience and very quick. Will definitely continue to come here.
— Jessica A., Urbandale , IA
I went into Tuffy with a more unusual request for repair on farm equipment. Brandon was extremely helpful and went above and beyond to help me. I would definitely recommend going here for all Auto needs!
— Allie Z., Grimes, IA
Brandon Dindorf went so far above and beyond-he might have super powers. I went into Tuffy almost in tears after going into two other businesses trying to fix the issue. They treated me as if I was an idiot who had no business owning a car. Brandon calmed me down, explained the problem and had the issue fixed so quickly-I was back to work almost immediately. I will tell everyone to bring their business here, I will give this Tuffy 100 stars, fo in and see for yourself how talented the service staff is and how well Brandon manages his team
— Lori W., Dallas, IA
5 Star service every single time. Professional, honest and fast!
— Sydney P., Clive, IA
Brandon and Sean were wonderful to work with they had my sons car in and out in one day !! Would recommend them for all your work on your vehicle !! Best auto shop I have worked with !! Hands down !! Thanks Tuffy
— Shaun S., Demoines, IA
I would like to commend Brandon for his excellent customer service! He goes above and beyond to take care of us even if we don't receive the ideal service the first time. His approach alone will keep me coming back to the Waukee Tuffy for future service.
— Brian B., Waukee, IA
We've been bringing our vehicles to Tuffy's for many years. We've always found them to be helpful, flexible, and prompt in contacting us with updates and options. Close, convenient, and affordable.
— Daniel K., Waukee, IA
Brandon was awesome. Free estimate, friendly, and thorough. Highly recommend
— Brett W., Mitchellville , IA
Brandon Dindorf is very thorough and delivers outstanding service. He was also very knowledgeable.
— Tom W., Urbandale, IA
I had the pleasure of meeting your employee, Brandon today. I want to commend him for being extremely nice and helpful! My issue was a small, quick fix but because of him, I will be back for any further vehicle repairs! I hope you have a program to recognize outstanding employees who clearly put customer service first! Thanks again, Brandon! :)
— Wendy R., Clive, IA
Spent the whole morning arranging rides to get to work from stuffy also my lunch break to comeback and arrange arise to get my car. Was simply getting a tire put on. Paid for it. Got home and my new tire was in my trunk untouched. Called the guy in the front office and told him. He didnt believe me or refund my money. That might be considered stealing.
— Pj B., Clive, IA
K-Sea Gave me nothing but the best professional service. Car repairs are not the most fun to have done but he made it a pain free morning for me. Couldnt have asked for a better service.
— Jeff M., Adel, IA
I cant say enough about the excellent service we have had at stuffy-Clive from Sean and his staff. Our initial experience was with one of our cars air conditioning. The dealer told us it would be at least $2000 to fix. Teddy fixed it for $250 saving us so much money. Since then we have taken our other cars there for a variety of reasons. We have always had excellent service and very fair pricing. We are so happy we found Tuffy. We will no longer go anywhere else!
— Lisa F., Waukee , IA
Ive had two vehicles in here and both times they were fast and professional.
— Joe O., Waukee, IA
They did a great joband finished early
— ed a., waukee, IA
Sean got my truck running by installing transmission. Fixed wiper blades did oil change etc.....Now he says that since it is running we should make it stop too. So I will save up some more money and get front brakes! I appreciate the friendliness, clean and professional service and atmosphere. See you very soon.
— Richard D., Indianola, IA
Have utilized this business for quite a few years. Friendly staff and the work performed is excellent. Pricing for services comparable to other similar businesses. Would recommend giving them a try!
— Martin F., Clive, IA
I've used Tuffy for planned maintenance, as well as short notice repairs of tires etc. They do a great job identifying the issue and not overselling in the process. Always a great experience.
— Aaron C., Clive, IA
While traveling through IA, I stopped at Tuffy Auto Service for a problem with a tire. The service was exceptional and fast! They fixed me up and I was on my way and have not had any problems with the tire since then. I highly recommend Tuffy Auto Service in Clive for all your auto needs!
— Jennifer H., Chattanooga, IA
I had my Town and Country serviced, and they did an excellent job. They also stayed within the timeframe that they had promised. Finally, the price was fair.
— Irwin J., Urbandale, IA
I take all of my vehicles to EJ and Sean as they always exceed my expectations. They are honest and never push the up sale. We recently moved to the South side and I will make the drive to Clive to this Tuffy as always pleased with their work and prices. The two most comfortable couches in the world doesn't hurt either!!
— Mike B., South side Des Moines , IA
My husband took our equinox there and he said the service was fast and very professional. He gets tired of always driving to the dealership and plans to make the Tuffy in Clive our new place for our car needs.
— Rikkia L., Waukee, IA
Tuffy's is quick, efficient, and reliable.
— Kelley F., Clive, IA
Thank u for a quick and easy oil change. Good customer service.
— Jonathan M., Clive, IA
I have been in multiple times for planned services, as well as emergency tire repairs etc. They do a very good job, are timely and do not oversell. Overall very positive experiences.
— Aaron C., Clive, IA
they always have great service. they work hard, when you call in they are always willing to help
— Shalyn M., urbandale, IA
My son does business with you and is very pleased I need an oil change and will make appt with you
— Nancy G., Waukee, IA
Excellent service at resonable prices.
— lynn e., waukee, IA
When I've gone to Tuffy in the past they've always provided the best service. Its great to see people who work so hard and provide the customer service that they do.
— Shalyn M., Urbandale, IA
The Tuffy team is courteous, respectful and trustworthy. You can roll out with total confidence that your car or truck will never let you down. The Tuffy team is proactive, checking everything out thoroughly. And when maintenance or repairs are needed, you can be sure they're done right.
— Paul W., Urbandale, IA
Made appointment online and had to move up due to snow! Very accommodating! Personnel are helpful and friendly. Work done in a very timely manner. Highly recommend!
— Patricia C., West Des Moines, IA
Very happy with their service and knowledgeable staff.
— Alex S., West Des Moines, IA
Excellent service and prices!
— Andy K., Waukee, IA
I felt they went above and beyond with customer service
— Shannon M., Clive, IA
— Denzel T., Johnston , IA
Very helpful in letting me know all of my options to help my car run great for a very good price!
— Brianna F., Waukee, IA
Have been doing business with them for quite some time. Have had excellent service and no problems with any service performed. Highly recommend!
— Martin F., Clive, IA
Had a great experience. My car needed brake work and the guys went the extra mile to find out why I lost pressure in the brakes. Service and attitudes were personable and friendly. I was recommended to go to Tuffy by a friend and now I will recommend to other friends as well.
— Michael D., Waukee, IA
Always had excellent service and advice
— Scott D., Waukee, IA
Super job and great people!
— Mark M., Waukee, IA
I have trusted John and all the mechanics for many years. They always take good care of me, providing options if there are any and suggesting the best way to take care of a problem. Many times I take my care in for a "noise", they test drive, diagnose and provide options if needed. I am very confident of their services and advise. Being a female driving in Iowa in all weather conditions they are very understanding and take the extra step to check things out to assure my safety.
— Susan M., Norwalk, IA
— Luke S., Waukee, IA
— Stephanie H., Waukee, IA
— Davor d., Clive, IA
Was in need of an oil change earlier this year. Tuffy got me right in and did a great job. Had questions about other car items and they answered them at that time.
— PJ R., Waukee, IA
I love this Tuffy's and even drive further than I have to for their services. They treat women right vs talking down to them as if they know nothing about cars. I had an out-of-state Tuffy's mess up a tire rotation and the Clive Store not only fixed the tire in question but checked out all of the tires and corrected the air pressure in them...gratis. Plus, if they find anything "wrong" with your vehicle, they let you know w/o pressuring you to have them fix it.
— Michelle K., Des Moines, IA
I have brought all of my cars to Tuffy for EVERYTHING car related and always will. They have such excellent customer service. They explain everything so I can understand, they always beat competitors prices and they really work with you to get you JUST what you need instead of added on BS. I took my car to the dealer who told me I needed new brakes and so I went to price them at Tuffy and of course was cheaper. They got my car in and said it would be about an hour and a half and they called me 20 min later to say I did not need brakes at all. They were perfectly fine. You don't find auto repair places like that!!! They could have easily screwed me over and most places would have. I can't say enough good things about them and refer them to all my family and friends. I hope they are always around.
— Candice B., Clive, IA
Tuffy has been a great place to take your vehicle to get it worked on. They have experts who can fix anything on your car. Call them to schedule your next service.
— William Q., Clive, IA
I brought in my car to fix a weird noise my wiper was making. They quickly diagnosed it and ordered the part and it was fixed in just a few days. Everyone there was very helpful and knew what they were doing. A lot of places beat around the bush and say this and that. The people here did not and I would recommend this place to anyone.
— Clayden A., Clive, IA
the customer service is simply superb at this location
— sandeep s., waukee, IA
Great customer service. Figured out what was wrong with my wipes very fast. Ordered the part and got in a couple days later. Installed very fast. Did not beat around the bush on what was wrong like other places do to try and get more money out of you.
— Clayden M., Clive, IA
My family goes to this Tuffy's every time our cars have issues! We know the guys by name and they know us! Excellent service and fair pricing for any car needs we have!
— Logan D., West Des Moines, IA
I LOVE GOING INTO WAUKEE TUFFY'S! THE GUYS WHO ARE IN THERE ARE SUPER FAST AT EVERYTHING THAT THEY DO FOR MY FAMILY AND I. I NEVER FEEL LIKE ANYONE IS TAKING OVER ME AND I FEEL AT HOME. THE GUYS ALWAYS LET ME KNOW WHAT IS GOING ON AND ARE SUPER FRIENDLY
— KELCEE D., WAUKEE, IA
I've taken several cars into Tuffys and the service has always been prompt and competitively priced. They have also been great at letting me know what needs to be fixed, should be fixed and would be nice to fix but can wait. Appreciate that service.
— Darren G., Clive, IA
The people here are great to work with. Do not push unnecessary extras. All the work they have done has been top notch!
— Jordan L., Waukee, IA
Great customer service.
— Azeez M., Clive, IA
I appreciate the professionalism and prompt diagnosis of what was wrong with my vehicle. Furthermore, it is nice to have someone work towards fixing a vehicle with the price points in mind. I have gone here for years to get my vehicles repaired.
— Ken R., Waukee, IA
I have been getting my vehicles repaired at this location for years. I appreciate how quick my vehicle is diagnosed and repaired.
— Ken R., Waukee, IA
The staff is very friendly and willing to explain all services completed on my vehicle. Our family feels confident in the work they perform and make it our primary location for car repairs.
— Natasha R., waukee, IA
Place has changed our oil, and bought a set of tires. Will rotate tires free of charge at each oil change. Has been great service and we are repeat customers!
— Dallin C., West Des Moines, IA
— Julie V., Clive, IA
I have been bringing multiple cars to Tuffy over the last years. John and Sean offer great service and always explain the repairs so I can understand them. I have had everything from oil changes, tune-ups, new tires, and brakes done at this location. Right now they they are keeping my 2001 Beetle running smoothly.
— Dylan H., Johnston, IA
They do an good job here
— Marelle W., Waukee, IA
Great customer service. I took my vehicle in and explained the issue it was having. The guy helping me was patient and identified the problem right away. Getting it fixed was fast. He was also right on with the estimate. Friendly, fast, knowledgeable and reliable. I will return to this location for future services.
— Nick L., Waukee, IA
Very accommodating, fast friendly service!
— Eric W., Adel, IA
The service was top notch. They explained everything thoroughly and actually showed me things that needed to be fixed on my car onto of just telling me. I would recommend this place to anyone looking to get their oil changed or car fixed.
— Jeremy R., West Des Moines, IA
Tuffy is always able to accommodated my schedule, fast and reliable service.
— Eric W., Adel, IA
The guys got me in on short notice and the process took no time at all. They did a great job explaining everything they inspected and made everything very convenient.
— Korey D., Clive, IA
Came in late for an oil change and he let me know it was late but he said he could get to it first thing in the morning and that was pretty awesome and helpful thank you
— Frank B., waukee, IA
I have had two wonderful experiences with this location. The first was about a year and a half ago, when my parking lot had building construction. I found a large nail in my tire and brought the car to Tuffy. They removed the nail, patched the hole, and charged me a minimal amount. The second experience was a couple of months ago. A car crash occurred in front of us as we were driving and debris from the crash hit out car, damaging the exhaust system. The dealer quoted us over $1400 to replace the exhaust, and Tuffy did it for a fraction of the cost. I love these guys!
— Charlie B., Waukee, IA
Great, efficient service. Mechanics all really know what they're doing. Everyone at tuffys has always been very respectful and helpful to everyone in my family. We have been taking our cars here for years.
— Laragh V., Urbandale, IA
We gave had repairs and oil changes done. Excellent service, quickly done, and reasonably priced.
— Jerry b., urbandale, IA
— john b., urbandale, IA
As we were traveling through Des Moines, the check engine light came on the dash and the car would not shift right. We stopped at a gas station on I-35 and the folks there recommended Tuffy's. John Blanche said it would be the next day before he could check the car out but when I told him we were traveling, he immediately began looking for the cause. It turned out that the oil filter cap was not on tight and oil had pumped out leaving the crankcase empty. It could have been a very bad thing for us but all it needed was a complete oil change with new filter and we were on our way. Our highest thanks to John and his tech Sean Wood for their concern for us.
— RUSS AND MARILYN C., KANSAS CITY, KS
I had an awesome experience at the Tuffy in Waukee, Mr. Blanche knew exactly what he was talking about. Prior to the oil change I recently received, I came across transmission issues and John helped locate and install a new transmission in a costly way. I truly appreciate the service I have received! I would recommend this Tuffy to all of my peers and family.
— Haley R., West Des Moines , IA
I've been using Tuffy for all my auto service needs from oil changes to getting my tires replaced, struts & shocks replaced, brakes redone, you name it. They have always been fair, timely, and great to work with. Highly recommend using them.
— Chris S., Waukee, IA
Ben & Keegan helped me out of a tight pinch. I can't even describe how happy I am with the great service. Thanks guys and I'll be back.
— Kip H., Urbandale, IA
"They did a superb job fixing my car. I haven't had a problem since! When I pulled into the parking lot, you would have thought these guys were my pit crew. In just minutes, all of my fears were put to rest.
— Sherry B., Clive, IA